North East Lincolnshire Council’s integrated front door team tracks contacts and referrals using digital whiteboards that share live data. The technology was initially introduced as a pilot in January 2025 but has since been rolled out across the team permanently, due to its success.
It means an end to time-consuming manual recording, freeing up hours for social workers to focus on practice and greater opportunities for the service to invest in the workforce.
In this episode, Laura Snell, service lead for North East Lincolnshire’s integrated front door in children’s services, and Sam Colley, deputy service director for integrated front door and children's assessment and safeguarding, talk about how, almost a year on, digital whiteboards have become a valuable resource.
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Read more about North East Lincolnshire's transformation story.
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About The Social Work Community Podcast
The Social Work Community Podcast explores the issues that matter to social work practitioners in their working lives. Senior commercial editors Kirsty Ayakwah and Sharmeen Ziauddin interview experienced and inspiring guests, including frontline social workers who speak from the heart about their jobs, the sector and society.It was nominated in the podcast category at the 2024 BASW Social Work Journalism Awards following its first season, which ran from October 2023 to April 2024.
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